Privacy policy
Comfie respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect your information when you visit our website or purchase from us.
This policy is intended to operate in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA). POPIA establishes requirements for the lawful processing and protection of personal information.
Information We Collect
When you interact with Comfie, we may collect information such as:
- Your name
- Email address
- Telephone number
- Delivery address
- Billing information
- Order information
- Payment-related information
- Information you provide when contacting us
- Website usage information
- Device or browser information
- IP address
We only collect information that is reasonably necessary for operating our business and providing our services.
How We Use Your Information
We may use your information to:
- Process and fulfil your orders
- Process payments
- Deliver your purchases
- Communicate with you about your orders
- Respond to customer enquiries
- Provide customer support
- Improve our products and website
- Prevent fraud and misuse
- Maintain website security
- Comply with legal obligations
- Send marketing communications where permitted by law
Payment Information
Payments may be processed through third-party payment providers.
Comfie does not intentionally store complete payment-card information where payment details are processed directly by a third-party payment provider.
Delivery Providers
We may share relevant information, such as your name, telephone number and delivery address, with courier or delivery providers where necessary to deliver your order.
Third-Party Services
We may use trusted third-party services to operate our business, including services relating to:
- Payments
- Website hosting
- Delivery
- Analytics
- Marketing
- Customer support
These providers may process information on our behalf or according to their own privacy policies.
Cookies
Our website may use cookies and similar technologies to help the website function, remember preferences, understand website usage and improve our services.
You can manage or disable cookies through your browser settings. Some website features may not function correctly if essential cookies are disabled.
Marketing
If you choose to receive marketing communications from Comfie, we may send you information about products, promotions, offers and other Comfie updates.
You can unsubscribe from marketing communications at any time.
South African privacy law places requirements on electronic direct marketing, including requirements relating to consent and existing customer relationships.
Protecting Your Information
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet-based system can be guaranteed to be completely secure.
Your Privacy Rights
Subject to applicable law, you may have rights to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion where legally applicable
- Object to certain processing
- Withdraw consent where processing is based on consent
- Object to direct marketing
If you would like to exercise a privacy right or ask a question about how your information is handled, contact us at:
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updated version will be published on this page with a new "Last updated" date.