Refund policy

At Comfie, customer hygiene and product safety are our highest priorities.

Due to the intimate nature of our products, all underwear, shapewear, bras, bodysuits, thongs, and shorts are considered hygiene-sensitive items.

Returns

For hygiene reasons, we do not accept returns or exchanges on any worn, tried-on, opened, washed, or used products.

Refund Eligibility

Refunds are only available if:

• You receive the wrong item.
• Your item arrives damaged or defective.
• Your order is lost in transit and confirmed by the courier.

To request assistance, please contact us within 48 hours of receiving your order and provide clear photos showing the issue.

Non-Refundable Situations

We do not offer refunds for:

• Incorrect size selection.
• Change of mind.
• Personal preference.
• Products that have been opened, worn, tried on, washed, or used.
• Orders delayed due to circumstances beyond our control.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please email us within 48 hours of delivery with:

• Your order number
• Photos of the product
• A description of the issue

Our team will review your claim and provide an appropriate resolution.

Chargebacks

Any fraudulent chargeback attempts for successfully delivered orders may be disputed using delivery confirmation, tracking information, and order records.

Nothing in this policy is intended to limit or exclude any rights that customers may have under applicable South African consumer protection laws, including the Consumer Protection Act where applicable.

Contact

Email: comfie.co.za@gmail.com