Refund policy
At Comfie, we want you to love your purchase. If there is a problem with your order or product, we're here to help.
Returns for Faulty or Defective Products
If your Comfie product is faulty, defective, damaged, unsafe, or does not meet the standards reasonably expected of the product, please contact us at comfie.co.za@gmail.com.
Under South African consumer law, qualifying defective goods may be returned within six months of delivery, subject to the applicable requirements of the Consumer Protection Act. Where applicable, the consumer may choose an appropriate remedy such as repair, replacement, or refund.
Incorrect Items
If you receive an item that is different from what you ordered, please contact us at comfie.co.za@gmail.com as soon as possible.
We will work with you to arrange the appropriate solution.
Online Order Cancellation
Certain online transactions are subject to a statutory seven-day cooling-off period under the Electronic Communications and Transactions Act. Where this right applies, a customer may cancel the transaction without giving a reason and without penalty, subject to the exceptions provided by law.
Where a qualifying cooling-off cancellation applies, the direct cost of returning the goods may be payable by the customer, as provided by law.
Refunds
Where a refund is approved, Comfie will process the refund using the original payment method where reasonably possible.
The time it takes for the funds to appear in your account may depend on your bank or payment provider.
How to Request a Return or Refund
Please email comfie.co.za@gmail.com with:
- Your full name
- Your order number
- The reason for your request
- Photos of the product, where relevant
We'll review your request and let you know what to do next.
Nothing in this policy limits any rights you may have under applicable South African consumer-protection legislation.